Saytu
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Bring Your Store Mascotto Life

It answers from your own pages, and shows the one it read.

Add to your store, free trialSee the handoff
What comes back

Your shopper asks. This is what comes back.

Every reply is built from your own catalog, your live orders, and your product details.

Where the package is

From the live order

Where is my order right now?

Just now

Just checked. Here is where it is.

Just now
#1042$124.00
Shipped× 3 · Aug 12, 2026

Tracking · DHL Express · Aug 29, 2026

7286194053

Which size to buy

From your product details

I am 165cm and 55kg. Which size fits?

Just now

This cut runs loose, so M sits right at your height and weight.

If you prefer it closer to the body, take the S. The M measures 106cm across the chest.

Just now
Your character

Not the bot face every other store is using.

The character is the part shoppers remember. Pick one, bring your own rig, or make one from a single drawing.

Start from a preset

Sayna · Store guide

Your side

When they need you, step in.

Pick up the conversation with the full context. Let Sayna take over again when you're done.

Example conversation · nothing is sent

Lena M.

Storefront widget · lena@example.comVerified customershippingaddress-change

Waiting for you · Sayna AI pausedYou're handling · Sayna AI paused
Hi, where's my order #1042? lena@example.com

3m

Found it — order #1042 is packed and ships tomorrow. Here's the tracking.
#1042$124.00
Preparing× 2 · Aug 12, 2026
+1

Tracking · DHL Express · Aug 29, 2026

7286194053

Sayna AI3m

Can I talk to a real person? I need to change the shipping address.

2m

Got it — I'm connecting you with a team member. They'll reply right here in this chat.

Sayna AI2m

Staff joined the conversation. AI replies are paused.now

Internal note · Mainow

Warehouse says #1042 hasn't left yet — address change is fine. Updating it now.

Hi Lena, Mai from the team here — I've updated the shipping address on #1042. It still ships tomorrow, and the tracking link will land in your email.

Staffnow

Staff handed the conversation back to the AI.now
Thank you! Can I get it gift-wrapped?

now

Yes — gift wrapping is $3. Reply here with “gift wrap” and the team will add it before it ships tomorrow.

Sayna AInow

This shopper asked for a person — joining tells them you're here.

You're handling · Sayna AI pausedSayna AI is answering again
Lena asked for a person.Sayna handed off and paused.Mai is on it.Sayna pauses while your team replies.Sayna is back on it.Step in again any time.

The whole picture

Everything your store assistant brings.

Your store's knowledge. Your character. Your team.

  • ProductsSynced
  • Pages & policiesSynced
  • Collections & discountsSynced
  • Your pagesYou add
  • FAQsYou add
Do preorders ship together? And does the Okarun hoodie run small?

just now

Preorders ship together in the last week of September. The Okarun hoodie runs true to size, so take your usual.
Shipping policySize guide

Sayna AIjust now

Everything it knows about your store

Synced from your store, plus the pages and FAQs you add yourself.

  • Appearance
  • Tone
  • Voice

A character that feels like you

Choose its look, shape its tone, and give it a voice.

  • English
  • 日本語
  • 한국어
  • ไทย
  • Español
  • Deutsch
  • Français
  • Bahasa
  • and 28 more
Is the tee I asked about yesterday still in stock?

today

Welcome back. The DANDADAN back-print tee is in stock in M and L.

Sayna AItoday

Speaks their language, remembers them

30+ languages, auto-detected. A returning shopper picks up where they left off.

Sayna AIanswering
Your teamsteps in
Sayna AIresumes
You're handling · Sayna AI pausedInternal notes travel with the thread.

Your team, in the same conversation

Step in with the full context. Hand back when you're done.

Ready to make it yours?

  1. Connect your store

    Saytu reads your products, store pages and policies, so answers come from your own data.

  2. Choose your character

    Start from a preset, upload your own model, or make one from a single drawing. Then set its name, tone and voice.

  3. Preview, then publish

    Ask it your own hard questions first. It goes live on your storefront only when you turn it on.

Pricing

Flat pricing for anime stores.

No per-resolution charges. No surprise ticket bill. Pro is the default tier for anime & otaku stores doing real volume.

Free

$0/mo
  • 1 site, 1 character
  • 50 AI replies / mo, then paused
  • 10 voice minutes / mo
  • Saytu preset characters, no avatar generation
  • Answers from your store's pages
  • Order lookup, cart recovery, PDP embed
  • Replies in 30+ auto-detected languages
  • Saytu badge shown

Starter

$39/mo

Everything in Free

  • 500 AI replies / mo
  • 30 voice minutes / mo
  • 10 custom FAQs
  • 2 avatar generations / mo
MOST POPULAR

Pro

$129/mo

Everything in Starter

  • 5 sites, 3 characters
  • 5,000 AI replies / mo
  • Full catalog, FAQ, sizing, policies
  • Unlimited custom knowledge pages
  • Unlimited FAQs
  • Custom Live2D model upload
  • Badge removed

Studio

$329/mo

Everything in Pro

  • 25 sites, unlimited characters
  • 50,000 AI replies / mo
  • Full white-label
  • Priority support

Why flat pricing?

Anime merchants should not pay per resolved ticket on top of a monthly base. Saytu keeps one subscription price and a clear monthly AI-reply cap.

  • 7-day trial on Starter
  • No credit card required
  • Monthly or annual billing
  • PDPA and GDPR compliance included

All tiers billed via Stripe. Cancel anytime. Stripe Tax applied for EU/UK/AU buyers. Docs FAQ ->

Before you install

What people ask before they install.

Saytu

No. Install from the Shopify App Store and a five-step setup runs in your admin: it reads your store, you pick a character, personalise it, try it yourself, then switch on the theme app embed. No theme code to edit.

Want a walkthrough of your store? Book a demo →

Ready when you are

Give your store a character of its own.

Pick a character and start answering from your own store. Free plan available. 7-day trial on Starter.

Install on Shopify

Built in Bangkok by Bot and Life · How we handle store data