SecurityYour store data, explained.
What merchants ask before installing.
Can Saytu change my store?
No. Saytu can read your store, never write to it.
Products and stockPages and policiesOrdersDiscounts
Where does my data live?
In the United States.
How long do you keep it?
Conversations stay until you delete them or uninstall. After you uninstall, your shop's records are deleted about 48 hours later.
Live chat session: 24 hoursShopper contact details: anonymized after about 90 daysAfter uninstall: deleted in about 48 hours
Do my chats train AI?
No. Conversations go to our AI and voice providers only to produce a reply, not to train their public models.
Who is responsible for my data?
Bot and Life Co., Ltd., the data controller under Thailand's PDPA. No SOC 2 report yet.
Where can I read the full details?
Every provider and what it receives is in the policies.
Anything I didn't cover? Ask the team here, and they'll reply by email.