Make it yoursWidget
Make it yours
Widget
The widget is the chat on your store: the launcher shoppers click, the chat that opens, and where it appears. On Shopify, open Widget in the app menu and choose Save & apply when you're done. On another website, open Sites, pick your site, go to the Widget tab and choose Save.
Changes apply live when you save. The settings are split into four tabs: Appearance, Placement, Content and Proactive. The preview beside them shows each change as you make it.
Turn the chat on or off
On Shopify, two controls sit above the tabs on every tab:
- App embed in your theme shows whether Saytu is switched on in your theme. If it isn't, choose Turn on in Theme Editor, then visit your storefront once.
- Display chatbox on your store shows or hides the chat for all visitors. Turned off, the chat is hidden after you save.
On other websites, the chat shows wherever your embed code is. See Install.
Appearance
Look
Chat layout has three options:
| Layout | What shoppers see |
|---|---|
| Stage | The avatar above the chat. |
| Immersive | The chat floats over the avatar. |
| Plain | Text only, no avatar. |
With Stage or Immersive you can also turn on Subtitles under avatar. It shows only the latest AI line as a caption under the avatar.
- Accent sets the widget's colour.
- Text ink sets the colour of message and input text. Auto ink puts back the readable default. If your colour is too light to read, the panel warns you.
- Framing sets how much of the avatar shows: Full, Bust or Face. For a finer fit, choose Adjust on the preview to drag and zoom.
Launcher
The launcher is the button shoppers click to open the chat.
- Choose Avatar icon or Icon only. With Icon only you can upload your own Launcher icon: PNG, JPEG or WebP, up to 8 MB. Leave it empty for the default chat icon.
- Greeting bubble shows a short message floating above the launcher. Turn it on and write the Greeting text.
- Open / close animation: Grow from bubble, Fade + rise, Spring bounce, Slide up or Rotate morph.
- Button size: Small, Medium or Large.
Placement
Position
Click a corner of the small store picture to anchor the launcher, then nudge it with Offset X (px) and Offset Y (px).
Display settings
- Devices: All devices, Desktop only or Mobile only. Mobile means a screen 480 pixels wide or less.
- All storefront pages: on, the chat can show on every page. Off, it shows only on product, collection and
/pages/pages. - Hide on specific pages: one path per line. A path hides that page and everything under it. For example,
/collections/*hides all collection pages, and/pages/wholesalehides that one page. Leave it empty to show everywhere.
On Shopify, the Theme Editor controls the app embed itself. Visibility rules you save here reach your storefront within about a minute.
Content
Usage limits
These caps apply to this site only.
| Setting | What it does |
|---|---|
| Monthly AI-reply cap | Leave it blank to use your plan's monthly AI replies. Set a lower number to stop sooner. On a paid plan, quick picks offer Plan max, 75%, 50% and 25% of it. The assistant pauses when the cap is reached. |
| Max AI replies per conversation (per day) | Counted over the last 24 hours, so a returning shopper can chat again the next day. At the limit, the character asks the shopper to leave contact details instead of replying. Quick picks: Unlimited, 5, 10, 20. |
| Message shown at the limit | What shoppers see when a limit is reached. Leave it empty to use the built-in message. |
On Shopify, your plan's monthly AI replies are a hard stop: when they run out, the character pauses until the next month, and nothing is charged beyond your plan. See Plans and Troubleshooting.
Messages
- Input placeholder is the grey text inside the chat input box.
- Suggested questions are tappable chips under the greeting. Write one question per line, up to 6.
The first greeting is set in Character › Persona, not here. See Character.
Capabilities
Turn off anything your store doesn't use.
| Capability | What it does | Where it works |
|---|---|---|
| Contact form | Shows the contact form when a shopper asks about returns or refunds. | Shopify and other websites |
| Order tracking | Looks up an order once the shopper gives the order number and the email on the order. | Shopify only |
| Cart summary replies | Replies with a summary of the shopper's cart when they ask about it. | Shopify only |
| Product cards | Shows product cards in replies when the AI finds matching items. | Shopify only |
Proactive
Auto-greeting
Greet visitors automatically sends one message to a shopper who hasn't opened the chat yet. It is off by default.
- Turn on Greet visitors automatically.
- Write the Greeting message.
- Choose Save auto-greeting. This saves separately from the rest of the widget.
The message pops up as a chat bubble on product pages after a few seconds. It doesn't appear while the chat is already open, and it shows at most once a day in the same browser.
The auto-greeting works on Shopify only. On other websites, saving it shows a message that it isn't available yet.
Launcher pulse
Pulse the launcher draws a soft ring around the closed launcher to catch the eye. It is off by default and saves with the other widget settings.
The Saytu badge
Free and Starter plans show a "Powered by Saytu" badge in the chat. On Pro and Studio the badge is removed automatically. There is nothing to switch.